Collections Team Manager – Multiple Markets

Full-time Berlin



PACTUM COLLECTIONS is pan-european debt collections agency, centralized under one Berlin based roof. We have managed to simplify receivables and portfolio management into something that works brilliantly for organizations. Through our modern tools, advanced behavioural science & algorithms we are completely transforming how collections are done today.

For our exciting business we are looking to join our team a COLLECTIONS TEAM MANAGER (multiple markets)  based in Europe´s coolest capital city Berlin.



  • Lead, develop and motivate a team of collections specialists with the aim of reaching high efficiency and performance
  • Ensure best practice sharing within the overall service unit
  • Show deep understanding of collections processes, legislation & regulations and industry best practices
  • Monitor team´s and system´s performance ensuring high quality and company protocols are in place
  • Preparing and delivering reporting on performance to internal and external stakeholders
  • Conducting regular collections workshops together with the Head of Collections to drive process improvement and innovation
  • Regular checks to improvement of procedures effectiveness through A/B testing and latest market trends implementation
  • Apply and embrace agile methodology and culture
  • Adhoc tasks and activities given by the Head of Collections


Skills And Experience

  • 3+ years of work experience in leading teams and driving performance in collections, operations, contact centers or related industry
  • Strong negotiation skills and fluent in English plus another language in the given region
  • Proven ability to work effectively with individual contributors, management, and cross departments
  • Working experience in an international environment


We offer:  

  • The opportunity to work in a dynamic international company
  • Opportunities for growth, realization of own ideas and further training.
  • Professional and attentive environment;
  • Other company benefits (home office models, learning & development platform, ect.)



  • Competitive salary & mobile working
  • Remote workout classes
  • International team
  • Railway card


Why join Pactum Collections?

If you are someone who would like to play a key role in creating distruption and reshaping the collection and credit management industry, then this is the place to join NOW


Joining Pactum Collections you will:

  • Feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance, and engagement
  • Join a fast and growing international finance company
  • Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture
  • Be offered a competitive salary, benefit packages and other additional perks
  • Have fun at work
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