Frequently Asked Questions
If you have received something from us it may be related to an unpaid invoice and/or service. Please log on to your self-service portal where you can find further details.
You should have received a communication on the different payment methods available to you and guiding you on the process. You can always log in to our portal where you will see an overview of your account and make payments through it. You can always reach out to our helpful team via e-mail, chat or phone.
Depending on the payment method used, it can take anything from 1 to 3 business days to clear.
This depends on the product that you originally signed up for. If you think you won't be able to make your payment on due date you should immediately contact our team to arrange payment on a later date. Please E-mail us or give us a call to discuss the options available for you.
Should you be unable to make full payment of what is due, simply log on to our page and you will be provided with additional options or create a plan that suits your current needs. Additionally, you could always contact our helpful team via e-mail, chat or phone.
There are times where unfortunately we cannot meet our financial obligations the way we´d like to. Please contact our helpful team via e-mail, chat or phone and we will find a suitable solution together.
It may be the case that we were unable to reach you or to find a suitable solution to your case. In such complex situations we have trusted partners that can make further progress helping you get back on track.
You can contact our friendly and helpful team via e-mail, chat or via phone Monday to Friday from 8:00am until 06:00pm CET.